Gokong Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Gokong Casino. Please read them carefully before registering an account, making a deposit, playing games or using any other service available through the website.

Gokong Casino operates under a licence from the Tobique Gaming Commission (licence number 0000071) and holds an additional licence from Anjouan iGaming.

1. General terms

These Terms & Conditions form an agreement between you and the operator of Gokong Casino. By visiting the website, creating an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you should not use the website or its services.

Gokong Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to services, security improvements or operational needs. The current version published on the website applies from the date it is made available, unless a different effective date is stated. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

These terms should be read together with any other information published on the website, including privacy information, responsible gambling guidance, game rules, payment information and promotion-specific terms. If there is a difference between these terms and specific terms for a game or promotion, the specific terms will generally apply to that game or promotion to the extent of the difference.

Eligibility and lawful use

You must meet the minimum legal age and any other eligibility requirements that apply where you are located.
You must use Gokong Casino only where online gambling is lawful for you to do so.
You must provide accurate, complete and current information when registering or using an account.
You must not use the website on behalf of another person or allow another person to access your account.
You must comply with all applicable Australian laws and any other laws that apply to your use of the service.
You must not use the website for unlawful activity, fraud, money laundering, funding illegal activity or any other improper purpose.

The operator may refuse access, restrict services or decline a registration where this is necessary to meet legal, regulatory, security or responsible gambling obligations. Access may also be unavailable in locations where the service is restricted or not permitted.

2. Accounts, verification and account security

You may need to create and maintain a personal account to use certain services. Only one account may be permitted per person, household, device, payment method or other basis specified in the applicable rules. Creating multiple accounts, using another person’s account or attempting to avoid an account restriction is not permitted.

The operator may request information or documents to verify your identity, age, location, source of funds or account activity. This may happen when you register, before a transaction, during a review or at any other time. You must provide information that is genuine, readable and up to date. Delays may occur while checks are completed, and services may be limited until verification is satisfactory.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity results from the operator’s own error or a security issue that you have reported promptly. You should use a strong password, avoid sharing access details and notify the operator through the available website channels if you believe your account has been accessed without permission.

Suspension and closure

An account may be suspended, restricted or closed if there is a suspected breach of these terms, inaccurate information, duplicate account activity, fraud, payment irregularities, unlawful conduct, a security concern or a responsible gambling reason. An account may also be closed where required by law or where the service is no longer available in your location.

If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. Funds connected with unlawful conduct, fraud or a breach of these terms may be withheld where permitted by law. You must not attempt to open a new account after closure or restriction without prior approval.

3. Deposits, play and withdrawals

You may deposit only through payment methods made available on the website and only where you are authorised to use the relevant method. Deposits must be made for your own account. The operator may reject, reverse or review a transaction where it appears unauthorised, incomplete, unusual or inconsistent with legal or security requirements.

You should check all transaction details before confirming a deposit or withdrawal. Processing times can depend on the payment provider, verification checks, weekends, public holidays, technical issues and other circumstances outside the operator’s control. Applicable fees, minimums, maximums or other conditions will be shown through the relevant payment or account information where they apply.

You may request a withdrawal in accordance with the procedures displayed on the website. The operator may require identity or payment verification before processing a withdrawal and may return funds to the original payment method where appropriate. You are responsible for ensuring that the information supplied for a payment is accurate.

Games are provided for entertainment. You must not interfere with the operation of a game, use automated software, exploit a technical fault or attempt to manipulate an outcome. If a game is interrupted by a technical error, the operator may investigate the issue and take reasonable action, including voiding affected transactions where permitted by the applicable rules.

Promotions and offers

Promotions, bonuses, rewards and special offers may be subject to separate terms. Those terms may include eligibility conditions, participation steps, expiry dates, wagering requirements, permitted games, withdrawal conditions and other restrictions. You should read the relevant offer terms before participating.

The operator may amend, suspend or withdraw an offer where permitted by its terms or required for legal, technical, security or operational reasons. A promotion must not be used through multiple accounts, collusion, abuse of a system error or any method intended to obtain an unfair advantage.

4. Responsible gambling, privacy and liability

Gokong Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or recover losses. Never gamble with money needed for household expenses, bills or other essential commitments. Set a personal budget, take regular breaks and stop playing if gambling is causing concern.

Tools and support options may be available through the website, including deposit controls, activity information, time reminders, account restrictions or self-exclusion. The availability and operation of these tools may depend on the service and applicable requirements. If you are concerned about your gambling, stop playing and seek support from an appropriate Australian support service or qualified professional.

Privacy and communications

Personal information is handled in accordance with the applicable privacy information published by Gokong Casino. Information may be collected and used for account administration, identity checks, payments, security, customer support, responsible gambling, legal compliance and service improvement. You should review the Privacy Policy for further information about collection, use, disclosure and storage.

By creating an account, you may receive service-related communications about your account, transactions, security or changes to the website. Marketing communications may be managed through the available preferences or unsubscribe options, subject to legal and operational requirements.

Website content and liability

The website is provided on an availability basis. The operator will take reasonable steps to maintain the service but cannot guarantee continuous access, error-free content or that every feature will be available at all times. Access may be interrupted for maintenance, technical faults, security events or circumstances outside reasonable control.

You are responsible for your device, internet connection, software and the security of your account. To the extent permitted by law, the operator is not responsible for loss caused by your failure to follow these terms, unauthorised access resulting from your conduct, payment provider issues or events outside reasonable control. Nothing in these terms excludes or limits rights or guarantees that cannot legally be excluded under Australian law.

If you have a question, complaint or concern about these terms or your account, please use the contact or support options displayed on the Gokong Casino website. Any complaint will be reviewed in accordance with the applicable internal process and legal requirements.