Responsible Gaming

Gokong Casino is committed to supporting a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

Gokong Casino operates under a licence from the Tobique Gaming Commission (licence number 0000071) and holds an additional licence from Anjouan iGaming.

Gamble responsibly

Gambling can be enjoyable when it remains within your time, financial and personal limits. It can also become harmful for some people. No strategy can guarantee a win, and past results do not determine future outcomes. Games are based on chance, and losses should always be expected as part of gambling.

Only use funds that are available for entertainment after essential expenses have been paid. Do not use money needed for rent, bills, food, education, debt repayments or other important commitments. Avoid borrowing money, using credit to gamble, selling possessions or asking others for money to continue playing.

Set a budget before you start and stop when that budget has been reached.
Decide how long you will play and take regular breaks.
Keep gambling separate from everyday spending.
Never chase losses or increase your stakes to try to recover money.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
Keep your account details private and do not allow another person to use your account.
Remember that gambling is not a reliable way to earn income.

It may help to keep a personal record of deposits, withdrawals, time spent playing and the results of your gambling. Reviewing this information can give you a clearer view of your behaviour than relying on memory alone.

Tools to help you stay in control

Account and gambling controls may be available to help you manage your activity. Depending on the service and applicable requirements, these may include deposit limits, loss limits, wagering or spending limits, session reminders, activity statements, cooling-off periods and account self-exclusion. Check the available options in your account or contact the relevant support team through the website.

Choose limits before gambling, rather than waiting until you feel uncomfortable about your spending. A limit should be realistic, affordable and based on your overall financial situation. Once a limit is reached, do not try to work around it by opening another account, using another payment method or asking someone else to gamble on your behalf.

Taking a break or self-excluding

If you feel that gambling is becoming difficult to control, consider taking a break or requesting self-exclusion. Self-exclusion is a formal restriction designed to prevent or limit access to gambling services for a chosen period or under the available process. Read the relevant information carefully before confirming a request, including how the request operates, its duration and whether it can be cancelled.

A break from gambling should include removing access where possible, avoiding gambling-related promotions and telling a trusted person about your decision. Do not create a new account or seek another way to gamble while a restriction is in place. If you have concerns about your gambling, support from a qualified service can help you plan practical next steps.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or background. It is not a lack of willpower, and asking for help is a positive step. Warning signs can develop gradually and may affect finances, relationships, work, study, health and general wellbeing.

Spending more time or money gambling than you intended.
Chasing losses or believing that a win is due.
Feeling restless or irritable when trying to stop or reduce gambling.
Gambling to escape stress, loneliness, anxiety or other difficult feelings.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money, missing payments or experiencing financial pressure because of gambling.
Arguments or problems in relationships caused by gambling.
Neglecting work, study, family responsibilities, sleep or health.
Trying to stop or cut back but being unable to do so.
Feeling guilt, shame, hopelessness or distress after gambling.

One warning sign may be enough to take a pause and review your gambling. If several signs apply, stop gambling and seek support. Speak with someone you trust, use available account restrictions and contact an appropriate gambling-help service in your state or territory. Independent counselling and financial counselling may also be useful.

If you feel distressed

If gambling has contributed to immediate financial, emotional or personal danger, seek urgent assistance from local emergency services or a qualified crisis support service. If you are thinking about harming yourself or someone else, contact emergency help immediately and do not remain alone.

Protecting young people and vulnerable people

Gambling services are intended for adults who meet the applicable legal age and identity requirements. Minors must not use a gambling account or access gambling services. Do not share account credentials, payment methods or devices in a way that could allow a minor to gamble.

Parents, carers and household members can reduce access by using device controls, keeping passwords private, monitoring payment access and discussing the risks of gambling in an age-appropriate way. These measures can help, but they should not replace the account holder’s responsibility to protect account access.

People who are experiencing financial hardship, mental health concerns, substance use issues or major life changes may be more vulnerable to gambling-related harm. Gambling should be paused when it is being used to cope with difficult feelings or circumstances. Professional support is available and can help address both gambling and any related concerns.

Support, concerns and further information

If you have questions about responsible gambling tools, account restrictions or self-exclusion, use the support options provided on the Gokong Casino website. We will handle responsible-gambling enquiries in accordance with applicable requirements and our published procedures. Do not include sensitive payment details or passwords in a general enquiry unless the support instructions specifically request them.

For independent assistance, Australian players can look for gambling support services provided in their state or territory, including counselling, financial counselling and family support. Australian Government and state or territory health services may provide information about recognised gambling-help options. Choose a service that is suitable for your location and circumstances.

Gokong Casino cannot guarantee that gambling will be risk-free. Responsible gambling tools are designed to support informed decisions, but they work best when combined with personal limits, honest self-assessment and early support. If you believe your gambling is no longer recreational, stop playing and seek help before continuing.

By using gambling services, you are responsible for complying with applicable laws, the account terms and any restrictions that apply to you. This responsible-gaming information is general guidance and does not replace professional financial, legal, medical or counselling advice.