Cookies Policy | Gokong Casino

1. What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device and remember certain information. Cookies may be placed by the website you are visiting, known as first-party cookies, or by a third party providing services used by the website, known as third-party cookies.

Cookies can be temporary or persistent. Temporary cookies, sometimes called session cookies, are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains available depends on its purpose and the settings used for that cookie.

We may also use technologies that perform a similar function to cookies, including pixels, tags, web storage and device-related identifiers. In this policy, we use the term cookies to refer to cookies and similar technologies unless the context requires a distinction.

Why cookies are used

To make the website work and provide requested online services.
To maintain your session while you move between pages.
To remember selected settings, preferences and information you have entered.
To help protect accounts, transactions and website systems from misuse.
To understand how visitors use the website and identify areas for improvement.
To support relevant communications, promotions or advertising where permitted and where appropriate consent has been obtained.

2. Types of cookies we may use

Strictly necessary cookies

These cookies are required for core website functions. They may enable account access, page navigation, security features, identity and session management, responsible gambling controls, fraud prevention and other services you have requested. Without these cookies, parts of the website may not operate correctly. Because they are necessary for the delivery of a service you request, they may not be removable through ordinary cookie preference tools.

Functional or preference cookies

Functional cookies remember choices you make so that the website can provide a more convenient experience. For example, they may remember language, display or accessibility preferences, or help keep a selected setting available during a visit. If you disable these cookies, the website may still be available, but some preferences may need to be selected again.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may show which pages are visited, how users move through the site, whether pages load correctly and where improvements may be useful. Information collected for these purposes is generally analysed in an aggregated or pseudonymous form where practical. These cookies do not necessarily identify you directly, but information connected with a device or visit may still be personal information in some circumstances.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help us measure the effectiveness of advertising, understand whether a visit followed a campaign and present information that may be more relevant to your interests. These cookies may be provided by third parties. We will seek consent where required by applicable law before placing non-essential marketing cookies. You can withdraw or change your choice at any time through the available preference controls or your browser settings.

Security and compliance technologies

We may use cookies and related technologies to identify unusual activity, limit automated access, support account protection, investigate suspected fraud and meet legal or regulatory obligations. These technologies may operate differently from ordinary preference cookies and may remain active when needed to protect users, the website or the integrity of online services.

3. Third-party services and links

Some website features may be supplied by third-party providers. These providers may use their own cookies or similar technologies to deliver, secure, measure or improve their services. The information collected by a third party is handled under that provider's own privacy and cookie documents. We recommend reviewing those documents where a third-party service is presented to you.

Third-party services may include website measurement tools, security services, payment-related features, embedded content, customer support functions or campaign measurement tools. The third parties used may change from time to time as our website and services develop. We do not control the privacy practices of external websites or services that we do not operate.

Our website may contain links to external websites. A link does not mean that Gokong Casino endorses or controls that website. Once you leave our website, the external operator's terms, privacy policy and cookie practices will apply. You should review those documents before providing information or accepting cookies on an external site.

4. Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where applicable, this tool allows you to accept non-essential cookies, reject them or select particular categories. Your choices may be stored so that they can be applied on future visits. If you use different browsers, devices or profiles, you may need to set your preferences separately on each one.

You can also control cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, receive a warning before a cookie is placed or block third-party cookies. Browser controls differ, so refer to the help or privacy section of your browser for instructions. Device settings may provide additional controls for advertising identifiers and similar technologies.

Blocking or deleting cookies may affect how the website works. You may be unable to sign in, keep a session active, save preferences, use account functions or access certain features. Disabling cookies does not necessarily remove information that was collected before the change, and it may not stop all forms of online measurement or advertising.

Use the website's cookie preference controls, where available.
Adjust your browser or device settings to accept, reject or delete cookies.
Review privacy controls offered by relevant third-party services.
Contact us through the available website channel if you have a question about cookie choices or privacy.

Cookie choices are separate from responsible gambling choices. Changing cookie preferences will not change account limits, self-exclusion settings, cooling-off periods, verification requirements or other responsible gambling controls. Those controls remain subject to the applicable account terms and responsible gambling information.

5. Privacy, updates and contact

Information collected through cookies may be personal information when it can be linked to an individual, account or device. We handle such information in accordance with our Privacy Policy and applicable Australian privacy requirements. Depending on the purpose, information may be used to provide services, maintain security, analyse website performance, respond to enquiries, comply with legal obligations and protect our rights and users.

We take reasonable steps to limit access to information and retain it only for as long as reasonably required for the relevant purpose, legal obligations, dispute handling, security or legitimate business needs. The exact retention period may vary according to the type of cookie, the service involved and the reason the information was collected.

This policy may be updated when our website, technology, services or legal obligations change. The latest version will be made available on this page, together with the date or other indication of the update where appropriate. If a change materially affects how non-essential cookies are used, we may provide an updated notice or request a new choice where required.

If you have questions about this Cookies Policy, your privacy or the way cookies are used, please use the contact or support option available on the Gokong Casino website. Do not include passwords, payment details or other sensitive account information in a general enquiry unless we specifically request it through a secure process.

By continuing to use the website after reviewing this policy, you acknowledge the use of cookies as described here, subject to any consent requirements and the choices available through our cookie controls. Essential cookies may continue to operate because they are required to provide secure and functional website services.