Privacy Policy

This Privacy Policy explains how Gokong Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with our Terms and Conditions and any other notices displayed on the website.

Gokong Casino operates under a licence from the Tobique Gaming Commission (licence number 0000071) and holds an additional licence from Anjouan iGaming.

Information we may collect

When you use Gokong Casino, we may collect information that identifies you or relates to your use of our services. The information collected depends on how you interact with the website, the features you use and the checks that are required before or during play. We seek to collect information that is reasonably needed to operate the service, maintain security, meet legal obligations and provide player support.

Account and identity details

This may include your name, date of birth, residential or contact details, username, account preferences and other information supplied when you register or update your account. We may also record information about responsible gaming settings, account activity and communications with you.

Verification information

For security, age verification, identity checks and anti-fraud procedures, we may request documents or information that help confirm your identity and eligibility to use the service. This can include copies of identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks completed. Verification information should be provided through the methods made available on the website.

Payments and transactions

We may handle payment-related information, transaction records, deposits, withdrawals, gaming activity, account balances and details needed to identify or reconcile a payment. Payment processing may involve specialist payment providers. We do not necessarily receive or store all payment card details, and the information available to us may depend on the payment method used.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language preferences, approximate location, access times, pages viewed and interactions with website features. We may also receive information about the device or connection used to access your account. This information helps us maintain functionality, investigate unusual activity and improve the service.

Communications and support records

If you contact us, we may keep a record of your enquiry, the information you provide and our response. This helps us answer questions, resolve account issues, monitor service quality and maintain an appropriate record of support activity.

How and why we use information

We use personal information only for reasonable business, service, security and compliance purposes connected with the website. Depending on the circumstances, information may be used for the following purposes:

To create, operate and administer your player account.
To process deposits, withdrawals and other account transactions.
To provide games, website functions, account services and customer support.
To verify your identity, age and eligibility and to complete required checks.
To detect, prevent and investigate fraud, money laundering, account abuse, collusion, cheating and other prohibited or suspicious activity.
To protect the security, integrity and availability of the website, systems and player accounts.
To understand how the website is used and improve its design, performance, content and services.
To send service messages, including account, security, transaction and policy updates.
To send promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them.
To respond to complaints, disputes, legal requests and regulatory or law-enforcement enquiries.
To meet record-keeping, tax, compliance and other legal obligations that apply to online gambling services.
To enforce our Terms and Conditions and protect our rights, players and business operations.

We may combine information collected from your account, website activity, support interactions and payment or verification processes where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate reason or notice.

Marketing choices

Where marketing communications are available, you may be able to choose whether to receive them. You can usually unsubscribe by using the link or instructions in a promotional message, or by contacting us. Choosing not to receive marketing will not normally stop essential service communications, such as security alerts, transaction notices or important account information.

Service providers and information sharing

We may share information with carefully selected service providers that help operate the website and provide services such as payment processing, identity verification, fraud monitoring, technology hosting, customer support, analytics, security and communications. These providers should handle information only as needed to perform their services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, prevent unlawful or harmful activity, investigate suspected fraud, respond to legal processes, meet obligations imposed by authorities, or protect the rights and property of Gokong Casino. If the business or relevant assets are reorganised, transferred or sold, information may be shared as part of that transaction, subject to applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, understand website traffic, improve performance and help protect against suspicious activity. Some cookies are necessary for the website to operate, while others support analytics, personalisation or communications. The information collected through these technologies may be linked with other technical or account information where this is reasonably required for the purposes described in this policy.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login sessions, preferences or some website functions. Browser controls differ, so you should check the help information for the browser or device you use. Where applicable, the website may also provide additional choices about non-essential cookies.

Security measures

We use reasonable technical, administrative and operational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account protections, monitoring, secure connections, verification procedures and staff or supplier confidentiality requirements. No website, online transmission or storage system can be guaranteed to be completely secure. You should protect your login information, use a secure device and tell us promptly if you suspect that your account has been accessed without permission.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Depending on the service involved, information may be processed or stored in Australia or another country. Where information is handled across borders, we aim to use appropriate safeguards and require reasonable protections from relevant service providers.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. Once information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use in accordance with our procedures.

Children and age restrictions

The website is intended only for people who meet the applicable legal age and eligibility requirements for online gambling. We do not knowingly seek to collect information from children. If you believe a child has supplied personal information, please contact us so that the matter can be reviewed and appropriate steps can be taken.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent to receive marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

Making a data request

To exercise your rights or make a privacy enquiry, contact support@gokong-casino.click. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable verification before releasing, correcting or deleting information. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

For access, tell us that you would like a copy or summary of the personal information associated with your account.
For correction, identify the information that is wrong or incomplete and provide the updated details where appropriate.
For deletion, tell us which information or account records you want removed. Deletion may not be possible where records must be kept for legal, security, fraud prevention or dispute-related reasons.
To withdraw marketing consent, state that you no longer want to receive promotional communications. Essential account and service messages may still be sent.
For other questions or complaints, explain the concern and include any relevant account or support reference information.

We will review requests and respond within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved, our ability to verify your identity and any legal or security obligations that apply. If we cannot fully comply, we will generally explain the reason, unless we are not permitted to do so.

Changes to this policy

We may update this Privacy Policy when our services, technology, security practices or legal obligations change. The updated version will be made available on the website and will show the revised policy information where appropriate. You should review this page from time to time. Continued use of the website after an update may indicate that you have read and understood the revised policy.

If you have concerns about privacy, please contact support@gokong-casino.click before sending sensitive documents by an unapproved method. We will use the information you provide to handle your enquiry, verify your identity where necessary and assist with your request.