Betting Rules

These Betting Rules explain the general principles that apply when you place bets with Gokong Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, sport, market or promotion. By placing a bet, you confirm that you have read and understood the relevant rules and agree to follow them.

Gokong Casino operates under a licence from the Tobique Gaming Commission (licence number 0000071) and holds an additional licence from Anjouan iGaming.

General betting conditions

Gokong Casino may offer betting products, games and markets subject to availability, applicable laws and the rules shown on the website. The rules for a specific product may vary, so you should check the information presented on the relevant betting slip, game screen or market page before confirming a wager. If a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that product.

You must be legally permitted to gamble in your location and meet any applicable minimum age requirement before using the service. You are responsible for ensuring that online gambling is lawful for you. Access may be restricted in some locations, and Gokong Casino may apply location, identity or account checks where required. You must not use the service if you are excluded, suspended, prohibited from gambling or otherwise not eligible to participate.

Each customer should hold and use only their own account. Account information must be accurate, current and complete. You must keep your login details secure and notify Gokong Casino if you believe that your account has been accessed without permission. Bets placed through an account may be treated as authorised unless there is evidence of an account security issue or another reason to investigate the activity.

Bets must be placed through the approved website or other authorised service channel.
A bet is generally not final until it has been accepted and a confirmation is displayed or otherwise provided.
You should check the selection, odds, stake and potential return before confirming a bet.
You are responsible for reviewing your betting history and reporting any apparent error promptly.
A bet may be refused, limited, suspended or cancelled where permitted by the applicable rules.
You must not use the service for unlawful activity, fraud, collusion, market manipulation or any other improper purpose.

Placing and accepting bets

Before a wager is accepted, the displayed odds, prices, lines or terms may change. Where this occurs, the website may ask you to confirm the updated details before the bet is submitted. A bet is accepted only when the system records it as accepted. An amount shown in a bet slip, wallet or account screen before acceptance does not by itself confirm that a wager has been placed.

You should make sure that your internet connection and device are working properly before submitting a bet. Do not repeatedly submit the same wager if the page appears delayed or unresponsive. Instead, check your account or betting history to determine whether the bet was accepted. If a technical issue causes a display, processing or settlement error, the relevant transaction may be reviewed and corrected in accordance with the applicable terms.

Minimum and maximum stakes

Minimum and maximum stake amounts may apply and can differ between products, events, markets, games, accounts or betting formats. Any applicable limit should be shown before you confirm the bet or in the relevant product rules. A requested stake that exceeds an applicable limit may be rejected or accepted only in part, where the rules allow. Promotional or restricted funds may also have separate conditions.

Multiple and combination bets

Some selections may be combined into a multiple, accumulator or other combination bet, while others may be unavailable for combination. The potential return shown at the time of confirmation is based on the selections, odds and terms then displayed. If one or more selections are void, the remaining selections may be settled under the rules for that betting product. Always review the bet details before submitting a combination wager.

Errors and obvious mistakes

Gokong Casino may correct or void a bet affected by an obvious error, including an incorrect price, duplicated market, incorrect participant, incorrect event information or a technical fault. This may apply whether the error was caused by a system issue, data provider, manual input or another source. If an error affects a wager, the outcome will be handled according to the applicable rules and any correction will be recorded where appropriate.

Events, results and settlement

Bets are settled using the official result or settlement information applicable to the relevant event, game or market. The source used may depend on the product and may be identified in the specific rules. Results may be updated after an initial announcement if the relevant authority changes or corrects the official result. Unless a product rule states otherwise, later appeals, disciplinary decisions or changes made after settlement may not affect a completed settlement.

An event may be postponed, abandoned, interrupted, rescheduled or otherwise affected by circumstances outside the control of the operator. In these situations, the outcome depends on the rules for the particular sport, game, market or betting format. Some bets may remain valid, while others may be cancelled or declared void. A market may also be suspended while information is checked or an event is in progress.

Check the event name, participants, date, time and market description before placing a bet.
Review whether the market is pre-event, in-play or subject to a special settlement condition.
Understand what counts as a winning selection and whether the result must be achieved within a specified period.
Check the relevant rules for postponements, abandonments, cancellations, venue changes and participant changes.
Keep your confirmation and review the final settlement shown in your account.

Where a bet is declared void, the stake may be returned or the bet may be recalculated according to the applicable product rules. A void selection in a multiple bet may be removed from the calculation, or the full bet may be treated differently depending on the format. The rules shown for the relevant product will determine how the wager is handled.

In-play betting

In-play or live betting carries additional timing and information risks. Prices may change quickly, and a bet may not be accepted at the price displayed when you first select it. Delays may occur between an event taking place and information appearing on the website. Markets may be suspended during significant moments, and bets submitted during a suspension or after a relevant event may be rejected, voided or corrected under the applicable rules.

Account funds, disputes and responsible betting

You should only bet with funds that you can afford to lose. Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you start, decide how much time you are comfortable spending, and avoid chasing losses. Do not gamble when you are affected by alcohol, drugs, stress or any condition that may affect your judgement.

Set personal spending and time limits where these tools are available.
Take regular breaks and stop when your planned session ends.
Never borrow money or use essential household funds to gamble.
Do not increase your stake simply because you have lost previous bets.
Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
Use available account restrictions, cooling-off options or self-exclusion services when you need a break.

Account balances, deposits, withdrawals, wagering activity and other transactions may be subject to verification and the conditions set out in the Terms and Conditions. You should not allow another person to use your account or place bets on your behalf. Activity may be reviewed to protect customers, maintain platform integrity and meet legal or regulatory obligations.

Questions and complaints

If you believe that a bet has been accepted incorrectly, settled incorrectly or affected by a technical problem, review the confirmation and contact Gokong Casino through the support channel available on the website. Include the relevant account information, bet reference, event or market details and a clear explanation of the issue. Do not send passwords or unnecessary sensitive information.

A query may be reviewed against the applicable product rules, account records, system information and official results. You should keep records of confirmations and responses while an issue is being considered. If you are dissatisfied with the outcome, follow the complaints process described on the website or in the Terms and Conditions. Nothing in these Betting Rules limits any rights or protections that apply under Australian law.

Gokong Casino may update these rules when products, systems, legal requirements or operating practices change. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. You should check this page and the relevant product rules before placing a new bet.